Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media scheduling and management platform ("Service"). By using our Service, you consent to the data practices described in this policy.

We are committed to protecting your privacy and handling your data with transparency and care. Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name and username
• Password (encrypted)
• Profile information you choose to provide
• Organization or company name (if applicable)

2.2 Social Media Account Data

When you connect social media accounts to our Service, we collect:

• Access tokens and refresh tokens to post on your behalf
• Profile information from connected platforms (name, username, profile picture)
• Page/channel IDs and names for business accounts
• Basic analytics and engagement data as permitted by each platform

We do NOT store your social media passwords. We use secure OAuth authentication provided by each platform.

2.3 Content Data

We store content you create through our Service:

• Posts, images, and videos you upload
• Scheduled content and publishing times
• Draft content
• AI-generated suggestions (if you use AI features)

2.4 Usage Data

We automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and features used
• Login timestamps and session duration

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Authenticate your identity and manage your account
• Schedule and publish content to your connected social media accounts
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, or security threats
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Social Media Platforms: To publish content on your behalf using their APIs
• Service Providers: Third-party services that help us operate (hosting, payment processing, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law, legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure token storage for social media connections
• Regular security assessments and updates
• Access controls and authentication requirements

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. Upon account deletion:

• Account data is deleted within 30 days
• Published content remains on the respective social platforms
• Backup copies may be retained for up to 90 days
• We may retain certain data as required by law

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data in a portable format
• Opt out of marketing communications
• Revoke access to connected social media accounts
• Object to certain data processing

To exercise these rights, access your account settings or contact us directly.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Remembering your preferences
• Analytics and performance monitoring

You can control cookies through your browser settings, though this may affect Service functionality.

9. Third-Party Platforms

When you connect social media accounts, those platforms' privacy policies also apply. We encourage you to review:

• Facebook/Meta Privacy Policy
• Instagram Privacy Policy
• YouTube/Google Privacy Policy
• LinkedIn Privacy Policy
• Twitter/X Privacy Policy
• TikTok Privacy Policy

We are not responsible for the privacy practices of these third-party platforms.

10. International Data Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

11. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@business-builder.online